Huawei‘s first service store to communicate face to face with engineers will open in Beijing.This is Huawei’s customer service center with the highest level of service.
The most important feature of Huawei customer Service Center (Beijing Pacific Century Center) is the adoption of a new maintenance model. Unlike the traditional service store where one person accepts and another person repairs, Huawei customer Service Center (Beijing Pacific Century Center) offers “face-to-face” service seats and fully transparent spare parts storage areas. consumers can communicate directly with professional engineers about equipment, discuss maintenance plans, and even observe the whole process of maintenance and spare parts delivery.
Another feature of the new customer service center is the addition of a number of intelligent robots, instead of engineers to complete a large number of spare parts search, spare parts collection, spare parts registration and other tedious work. Engineers can save more time serving consumers.
Huawei refutes rumors on splitting up with Leica
Earlier today a leakster Digital Chat Station claimed that Huawei and Leica’s cooperation has come to an end. However, a Huawei spokesperson was quick to say this is “absolutely fake news”, while Leica reps said they “have no information about the termination of the relationship”.